Fraud Investigation Specialist - Krazy mantraPosted on Feb 11, 2019 | Hits: 7 | Stock No: #165495
₹380,009.00Tweet
Country:
India
Region:
Gujarat
City:
Ahmedabad
Pin / Zip:
380009
Industry:
Legal
Job Type:
Permanent
Work Experience:
2 To 5 Years
Website:
http://www.krazymantra.com/
Longitude:
Ahmedabad
Address:
Ahnedabad
Initiate effective communications with customers, financial institutions, and cardholders as necessary for obtaining verification of information and handling chargeback Daily review and disposition of transactions flagged for investigation. Daily processing and documenting chargeback Continuously monitor the status of incoming orders requiring investigation Utilize multiple internal email management applications to communicate with customers Identify, document, and communicate detected fraud trends, suspicious transaction characteristics and patterns Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends Work with customer service to address customer questions and concerns regarding an investigation. Manage and respond to escalations from internal and external parties with proper urgency and effective communication strict adherence to security protocol regarding company and customer data and related communications
Participate in ad hoc projects/assignments as necessary BASIC QUALIFICATIONS High school diploma or equivalent &n bsp; 2+ years of experience in Customer Service or Investigations Specialist role 1 year of experience relevant to risk management, fraud investigation, or financial analysis &nbs p; Knowledge of credit card processing, payment fraud investigation, prevention techniques, and charge disputes preferred Exceptional communication skills, oral and written ability to clearly and concisely communicate in various situations, both internal and external Flexibility with full-time schedule, including shift assignments on weekends/evenings Strong internet research, Microsoft Office (including Excel) experience and overall .
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Contact Info
Contact Name:
sneha shah
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Address:
Shyamal Cross Road, Satellite, Ahmedabad-380015
Phone:
7940303669
Webpage:
http://www.krazymantra.com/
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