The
Aeroflot Airlines Madrid Office efficiently and professionally dealt with my request to change flight when my itinerary suddenly changed. I had originally purchased a non-refundable ticket but was forced to delay my travel because of an emergency in my family. I went to the Madrid office, and the employees there broke down the policy for changing flights into plain English and assisted me in rescheduling my flight with minimal fees. They also mentioned flexible fare options for upcoming travel, which I had not previously known existed. What I appreciated the most was their transparent and honest communication — no surprise conditions or hidden fees. They handled everything in a short period of time and printed my new ticket right away. It was such a relief in a stressful situation. I would suggest anyone who is experiencing ticket changes or cancellations to go to the Aeroflot Airlines Madrid Office. It's a pleasant experience having direct interaction with friendly personnel instead of going through it online or over lengthy customer support calls.
