Hi, The customer care service of
Southwest Airlines San Antonio Office was just impressive. I had a problem using my travel credit from a canceled flight in the past and opted to go to their local office rather than making a call. The employees greeted me politely and promptly checked for my account information. They patiently informed me of the procedure and processed my credit easily. It was a pleasure to speak to a human being who actually cared to assist. They also responded to some of my other inquiries regarding baggage rules and check-in procedures. Their kindness made the whole process feel relaxed and stress-free. I loved their expertise and professionalism during my trip. For anyone seeking personal attention or experiencing problems online, I strongly suggest you stop by this office. Their friendly demeanor makes all the difference, particularly for passengers who prefer speaking to someone in person rather than computers or waiting on the line.
